The customer is always right?

You've heard it said, "The customer is always right."

Well, that is not necessarily true.

Customers are the lifeline of your business. Without them, your business will simply dry up and die. Without them you don’t have a business. It's important for you to take good care of them.

But know that…. if you own a business, just as sure as the sun will rise, there will be problems. Not necessarily many, but some. And… they will not always be your fault or be in your control!

The first time most business owners receive a complaint, they are devastated and take it personally. It is important not to do that.

If you work with people, there are going to be problems. Be professional in dealing with them, do everything you can (even if the problem was out of your control) to correct the problem.

Once you have done everything you can to take care of any problem, then consider it closed and let it go!