Your Client Service Skills - A Quickie Quiz

How "wise" are you willing to be with yourself? And how honest? 

Feeling brave? Then take this quiz....

Rate yourself on your New Client Presentation on a scale from 1-10 (1=lowest and 10=highest).

Be brutally honest with yourself to get maximum value from this exercise.

If you score less than 10 on any of the points, then I invite you to answer the question that immediately follows your score.

Here we go...

1) The Opening

  ~Building Rapport (Icebreaker).......................Score_____

Q: (If your score was less than 10): What specifically needs to happen in order for

your Icebreaker to be a '10'?

A:

~ Command of the Script.............................Score______

Q: (If your score was less than 10): What specifically needs to happen in order for

your Command of the Script to be a '10'?

A:

~Quality of Welcome Pack...........................Score______

Q: (If your score was less than 10): What specifically needs to happen in order for

your Welcome Pack to be a '10'?

A:

2) The Middle

 ~Eliciting Challenges/Issues of Enterprise.........Score_______

Q: (If your score was less than 10): What specifically needs to happen in order for

you to elicit the Challenges/Issues of the Enterprise at a Level '10'?

A:

 ~Probing the Pain.....................................Score________

Q: (If your score was less than 10): What specifically needs to happen in order for

you to "Probe the Pain" at a Level '10'?

A:

3) The Close

 ~Getting the CEO's 3 Wishes...............................Score_________

Q: (If your score was less than 10): What specifically needs to happen in order for

you to make "Getting the MD's 3 Wishes' a '10'?

A:

 ~Getting the CEO to decide and sign on the 1^st appt.....Score_________

Q: (If your score was less than 10): What specifically needs to happen in order for

you to convince the CEO to sign the Application on the 1^st Appt. a '10'?

A:

Total Score......................................................................______________

Scoring Key. If you scored.....

60-70   Outstanding! You are maximizing the script. More importantly, you are NOT

acting like your clients. You are putting hard-earned advice to good use.

55-59   Excellent! You are on your way to mastery. 

45-55   Very Good! Hang in there. Peak performers go that extra mile that makes

all the difference in the world. 

Less than 45  Kudos to you for being honest with yourself. The first step in any

                     transformation is the awareness that there is a problem and

                     acknowledgement that you can change. Reach out to your mentor;

                     seek out another colleague who is getting the results you desire and

                     work on the areas that need improvement.

                     

What action(s) will you commit to TODAY to raise your score?

This article and excellent client service tips like it may be found in the OED Community. The access is complimentary. The knowledge base is invaluable.